Effective Date: 01-01-2026

No Returns Policy

Due to the hygiene-sensitive nature of shoe care and shoe accessory products, returns are strictly not accepted once the product has been delivered.

Replacement Eligibility

Replacements are provided only if:

• The product is defective
• The product is damaged during transit
• An incorrect item was delivered

Replacement Conditions

• Complaint must be raised within 48 hours of delivery
• Product must be unused and in original packaging
• Order ID and clear images/videos must be shared for verification
• Replacement is subject to inspection and approval

Non-Eligible Cases

• Normal wear and tear
• Damage due to misuse
• Requests made after the allowed timeframe

Replacement Process

Once approved, a replacement will be shipped at no additional cost. No cash refunds are provided.

Grievance Officer Name: Feroz Ahmed

Designation: Consumer Grievance Officer

Company/Brand: Mr. Carve

Email ID: care@mrcarve.com

Contact Number: +91-9810093531

Address: RZ-E 192, Nihal Vihar, Nangloi, New delhi - 110041

Working Hours: Monday to Friday, 10:00 AM – 6:00 PM (Except Public Holidays)

All consumer complaints will be acknowledged within 48 hours and resolved within 30 days from the date of receipt, as mandated under applicable Indian laws.